Managed IT Services


Our outsourced IT support is delivered by our efficient, indispensable IT support team.

We work to business-friendly service levels and provide end-users with the option to contact us via phone, email or instant chat. We offer the choice of a fully managed IT service, as well as the ability to plug any specific in-house skills and gaps within your organisation. This allows you to access the precise service or area of expertise you need, exactly when you need it.

Our outsourced IT support services give you the support you need to streamline processes, reduce downtime, ensure optimal security, maintain compliance and free up time for you to get on with the important things.

Features
Introducing totalIT — our complete, fully-managed IT service

totalIT is our strategic, proactive, people-driven service that allows you to completely outsource your IT function for a fixed monthly fee.

totalIT is our strategic, proactive, people-driven service that allows you to completely outsource your IT function for a fixed monthly fee.

totalIT is our strategic, proactive, people-driven service that allows you to completely outsource your IT function for a fixed monthly fee.

Field based IT support

On hand to provide deskside assistance and support.

On hand to provide deskside assistance and support.

On hand to provide deskside assistance and support.

Technical Consultant

Focused on proactive tasks and developments that keep your IT from falling behind.

Focused on proactive tasks and developments that keep your IT from falling behind.

Focused on proactive tasks and developments that keep your IT from falling behind.

Dedicated User Management

To manage joiners and leavers to your organisation

To manage joiners and leavers to your organisation

To manage joiners and leavers to your organisation

Remote IT Administrator

Responsible for managing patches & updates and providing a comprehensive monthly report.

Responsible for managing patches & updates and providing a comprehensive monthly report.

Responsible for managing patches & updates and providing a comprehensive monthly report.

Relationship Manager

Provides strategic support and advice as well as being your ‘go to’ point of contact at i-Centric.

Provides strategic support and advice as well as being your ‘go to’ point of contact at i-Centric.

Provides strategic support and advice as well as being your ‘go to’ point of contact at i-Centric.

Procurement, License & Asset Management

We manage your licenses, your warranties and expiry dates and we offer a full procurement service.

We manage your licenses, your warranties and expiry dates and we offer a full procurement service.

We manage your licenses, your warranties and expiry dates and we offer a full procurement service.

Lead Contact

   K E V I N   M.  M A I K A
   Lead - Business Process Automation

   E: kevn.maika@icentric.co.bw